Since 1996 health care providers all over the nation have benefited from the use of our customer satisfaction interviews. Here are a few of the comments we have heard over the years:
- It's a quality assurance tool. We review it in our monthly CQI meeting.
- It keeps our facility focused on customer satisfaction.
- We use it to identify problems to our staff, that way the problems and systems can be corrected.
- It has defused specific complaint surveys.
- It's a marketing tool. You can share the results with key marketing contacts to show outcomes.
- Families and employees become more aware of the facility's ongoing commitment to improved customer satisfaction.
- It lets families know what areas are being worked on.
- Families really appreciate the interview process.
- It's a staff teaching tool.
- We use it to identify problem areas. It provides us with measured results and trends in specific areas.
- It keeps families aware of the positive.
- It keeps us better prepared for our annual survey.
- This program has decreased various liability issues. (Risk Management)
- It's an excellent tool to use for inquiries and tours.
- It has had a significant impact on our census.
