Testimonials
"The recent increase in quality of service rating for Utah facilities is greatly attributed to the participation in Pinnacle’s program."
Dirk Anjewierden
Executive Director
Utah Healthcare Association
"Pinnacle offers a relatively inexpensive program that produces a number of significant positive outcomes for the Vermont Veterans' Home. We have used the Pinnacle data to enhance our resident's quality of life, improve regulatory surveys, educate our legislators and Board of Trustees, and market our services to potential admissions. As an administrator, I find the data tremendously helpful and recommend it to my peers."
Colleen Rundell, M.S., LNHA
Administrator
Vermont Veterans' Home
"I find the Pinnacle ‘Focus on Customer Satisfaction’ reports to be a critical tool in providing an early warning system for family concerns."
Beth Alford
V.P. of Risk Management
Tutera Health Care Services
"The experts teach that health care providers doing their own surveys really do not know the real thoughts of their patient clients. Soon after implementing Pinnacle's surveys, we found this clearly to be the case. We found we needed to improve. Our team, knowing that they are monitored by Pinnacle and our administration's careful review of each patient's survey, now experience, in most patients surveyed, perfect or near perfect scoring and Best of Class in many areas surveyed. When there is an occasional issue raised by a client we immediately review the issue with our team and the client. I would highly recommend Pinnacle to perform your patient satisfactions surveys."
Gary L. Thietten RN BSN
President
Idaho Home Health and Hospice, Inc.
"We refer to Pinnacle as our partners. We refer to their expertise and experience to guide all of our marketing efforts."
Brent Weil
Regional Vice President
SunBridge Healthcare
"[Pinnacle] reminds me of the book by Fred Lee, If Disney Ran Your Hospital. In chapter 4, he talks about customer satisfaction surveys, and the chapter's title, Do You Survey to Impress or to Improve?… the Pinnacle process allows you to improve."
Van Moore
Westcare Management
"One of our beliefs is that “If you are not measuring it, you are not monitoring it." The Pinnacle Customer Satisfaction survey process gives us the critical data we require to exceed our customers’ expectations. The Pinnacle people have become our partners and have exceeded our expectations as well."
Fred Sganga
Executive Director
Long Island State Veterans Home
"I have always appreciated that Pinnacle is a research company specifically for our industry. Most of Pinnacle's executives have home health/skilled care backgrounds. They really understand what our business is about and they know what kind of feedback we need to operate effectively. They also understand our patients. The interview is always such a pleasant experience for our customers. I would absolutely recommend Pinnacle."
Edward Bangerter
President
Rocky Mountain Home Care
Actual Responses
Although Pinnacle does not ask respondents for any feedback regarding their interview experience, some people will volunteer how much they enjoyed the interview. Here are a few of those comments from the last year:
"I'm really glad you called me instead of sending me a survey in the mail. It's nice to actually talk to someone. It seems like [the health care provider] really cares about my opinion." September 2009
"I appreciate this phone evaluation and that [the health care provider] is interested in keeping [it] in good shape." July 2009
"This survey is a really good thing to do. I hope they pay attention." April 2009
"Thank you for calling, you made my day." April 2009
"I value that they care enough to have you call me." February 2009
